Shipping policy

Order Processing

All of our products are made to order. Once an order is placed, it typically enters production within 1–3 business days.

During busy periods, production times may be slightly longer, but we always aim to process orders as quickly as possible.

Shipping Times

Once your order has been produced, shipping times are estimated as follows:

UK Orders

  • Standard Shipping: 2–4 business days after dispatch

International Orders

  • Standard International Shipping: 5–10 business days after dispatch
    (Delivery times may vary depending on destination and customs processing.)

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your location

  • The items in your order

  • The selected shipping method

Any applicable shipping charges will be shown clearly before you complete your purchase.

Tracking

Where available, tracking information will be provided once your order has been dispatched. Tracking updates may take up to 24 hours to appear after dispatch.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may be applied by your local customs authority. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Delays & Delivery Issues

While we do our best to ensure smooth delivery, we are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Incorrect or incomplete delivery information

  • Events outside our control

If your order appears to be delayed or lost in transit, please contact us and we’ll do our best to help.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are unable to take responsibility for orders shipped to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend it.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery, including clear photos where possible. We’ll review the issue and arrange a replacement or resolution where appropriate.

Questions

If you have any questions about shipping, please contact us at:
bycazcollective@gmail.com