Terms of service
OVERVIEW
Welcome to tribe:collie! The terms “we”, “us” and “our” refer to tribe:collie. tribe:collie operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). tribe:collie is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
All products are produced on a made-to-order basis and are not held as stock.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. tribe:collie reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until tribe:collie confirms acceptance and payment has been received and processed.
Please review your order carefully before submitting. All of our products are made to order, and once an order has entered production we are unable to accommodate cancellations or changes.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or by third parties. We may offer promotions governed by separate terms. If there is a conflict between promotional terms and these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase and payment information and to promptly update such information as needed.
You represent and warrant that:
(i) the payment information you provide is true and complete;
(ii) you are authorised to use the payment method;
(iii) charges incurred will be honoured; and
(iv) you will pay all charges, including applicable taxes and shipping.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Once we transfer products to the carrier, title and risk of loss passes to you. This does not affect your rights if an item arrives damaged, faulty, or incorrect.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including trademarks, text, images, graphics, and design, is owned by tribe:collie or its licensors and is protected by intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, or exploit any content without prior written consent.
All trademarks, names, and logos are the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties. Use of optional tools is entirely at your own risk and subject to the third party’s terms.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites or content accessed through the Services. Any use of third-party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
tribe:collie is powered by Shopify. Purchases are made directly with tribe:collie. Shopify is not responsible for any aspect of transactions between you and tribe:collie.
SECTION 10 – PRIVACY POLICY
All personal information collected is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you acknowledge and agree to these policies.
SECTION 11 – FEEDBACK
You grant us a perpetual, royalty-free licence to use any feedback you submit. We are under no obligation to compensate or respond to feedback.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, infringe rights, transmit malicious code, or interfere with the operation of the Services. We reserve the right to terminate access for violations.
SECTION 14 – TERMINATION
We may terminate access at any time. Obligations incurred prior to termination remain enforceable.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind.
Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, tribe:collie shall not be liable for indirect, incidental, or consequential damages.
Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is not permitted by law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless tribe:collie and Shopify from claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement and supersede all prior agreements.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without consent. We may assign our rights freely.
SECTION 21 – GOVERNING LAW
These Terms and any related agreements shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use constitutes acceptance of changes.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use constitutes acceptance of changes.
SECTION 24 - CONTACT INFORMATION
tribe:collie
bycazcollective@gmail.com
5 Brayford Square, London E1 0SG